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| About UsThis web site is owned and operated by Husqvarna Studio Bath who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below. Our Contact details: Husqvarna Studio Bath 27 Charles Street Bath BA1 1HU United Kingdom Phone: 01225 482413 Fax: 01225 482413 VAT Registration Number 433 840949 |
| Making A PurchaseMaking a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. If you prefer, we will take orders by telephone or mail, all orders must be fully paid before despatch. We accept card payments which are handled by a guaranteed secure site operated by Actinic Payments. If you are shopping from outside the United Kingdom, place your order and your card company will convert the transaction to US Dollars or your own currency. We accept Visa and MasterCard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone, fax or by post. If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake. When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
| Shipping And HandlingShipping and handling is included in the price of all our sewing machines. These are despatched the same day if your order is placed before 2 p.m. and the item is shown in stock. Please note that all Husqvarna machines for the United Kingdom are despatched from Germany will take four days for delivery to mainland United Kingdom. This is Husqvarna policy and these standard delivery terms are common to all authorised Husqvarna dealers in the United Kingdom. |
| Delivery ScheduleWe despatch your order right away. These are despatched the same day if your order is placed before 2 p.m. and the item is shown in stock. Please note that all Husqvarna machines for the United Kingdom are despatched from Germany will take four days for delivery to mainland United Kingdom. This is Husqvarna policy and these standard delivery terms are common to all authorised Husqvarna dealers in the United Kingdom. International orders are despatched by secure 48 hour delivery in the European Community, deliveries outside the EC may take longer and cannot be guaranteed. You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence. All orders must be signed for on delivery. You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received. |
| Back OrdersIf your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax ChargesFor orders made from the UK or the European Union, 20.0% VAT is added. All other orders are VAT free. |
| Credit Card SecurityWhen the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. This is in agreement with the Payment Card Industry Data Security Standard and offers you complete security online. We are also authorised to take credit card payments for mail or telephone orders if you prefer. |
| GuaranteeWe guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee. |
| Reaching UsIf you need to reach us, please email us using the link on the store page, alternatively, you can call on 01225 482413 (International +44 01225 482413) or fax us on 01225 482413 or write to us at 27 Charles Street Bath BA1 1HU United Kingdom |
| Privacy PolicyHusqvarna Studio Bath do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to: a. Take and fulfil customer orders. b. Administer and enhance the site and service. c. Only disclose information to third-parties for goods delivery purposes. |
| Returns PolicyYour rights to return goods are protected under the EU Distance Selling Directive. You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed. Any goods returned should be in saleable condition. These terms apply to your order. We may change our terms and conditions at any time, and the terms displayed on our site apply at the time of placing your order. None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder. |
| Remittance TermsAll orders must be fully paid before despatch. Any mail orders paid by cheque may be delayed until payment has cleared at our bank. Please note that you can use your credit card by phone, call 01225 482413 |
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